Check-in time for all cats is is between 7:00 – 8:30 a.m. daily. If you are bringing tame cats, we ask that get to the clinic by 8:00 a.m. to allow more time for health exams before surgery.

Pick-up time is before 5:00 p.m. every weekday except Thursdays. We have extended hours on Thursdays until 7:00 p.m.

If you did not catch any cats for your appointment, please give our office a call that night or first thing in the morning to let us know you won’t make it. You can leave us a message at 818-524-2287 x 4.

Cats must not have eaten after midnight the night before surgery. The only exception to this is kittens who are four months or under, who should have food available to them up until 6:00 a.m., otherwise their blood sugar levels drop too low.

Keep the cats fully covered during transport and while you’re bringing them into the clinic. If your towel or cover isn’t big enough to fully cover the trap all the way to the ground, then please use two covers.

We cannot accept kittens less than two pounds in weight or cats who are visibly sick. Severely injured cats may also be turned away and referred to a full-service vet.

When you arrive at the clinic, leave your cats in the car and come inside to complete the medical check-in paperwork for the day.

Your signature on this check-in form is evidence that you have agreed to all FixNation terms listed, so please read the medical form thoroughly in the morning. You will be given a copy for your records.

Please make sure you are available by phone and check your messages frequently the day of your appointment, in case there is an emergency and we need to reach you.

Our staff will call you as soon as your cats are ready to go home.

FixNation does not board cats overnight, nor is there any staff on hand to monitor cats overnight. If you are running late, or have an unforeseen and genuine problem and can’t pick up your cats before we normally close, call the clinic immediately and speak to our receptionist.

When you arrive to pick up your cats, the discharge coordinator will inform you of each cat’s sex, estimated age, medical services performed and any special instructions or medications. We will also go over post-care procedures and release instructions with you when you pick your cats up.

Payment for tame cat services, additional services such as testing or microchipping, or medication will need to be made at pick-up. We accept cash or checks only (no credit cards).