If you did not catch any cats for your appointment, please give our office a call that night or first thing in the morning to let us know you won’t make it. You can leave us a message at 818-524-2287 x 4 or you can drop us an email at info@fixnation.org.

Check-in time for feral cats is is between 7:00 – 8:30 a.m. daily. When you arrive at the clinic, please leave the cats in your car and come into the clinic to fill out the check-in admission form. Once you’ve completed the check-in paperwork, you can then bring your cats into the clinic. Since we’re a high-volume clinic, our lobby gets very busy in the morning, and this just helps us to keep things running smoothly for everyone.

While your cats are here at the clinic, please make sure you are at a phone number that is reachable throughout the day, or check your messages often. If there is any emergency, we will need to get a hold of you. Also, we will call you as soon as your cat is ready to go home.

Pick up needs to be before 5pm daily, except for Thursdays when we are open until 6pm for late pick up. Cats do go home the same day; we do not hold cats overnight. We will call you when your cats are ready to go. Normally cats are cleared for release between 1:00 p.m. – 4:00 p.m.; however, exact times vary depending on how many surgeries we have that day.

If you are late and show up after our closing time, please be advised there is a $25 late fee per cat.

If you need to cancel or change your appointment for any reason, please call us as soon as possible.

Payment for additional services such as FeLV/FIV testing, microchipping or medication will need to be made at pick-up. We accept cash, checks and credit cards (sorry just no Amex.)

We look forward to seeing you and your kitties at FixNation!